WEBD Support Center

How can we help you?

Search our knowledge base, chat with us live, or submit a support ticket. We typically respond within a few hours.

🔍

Billing Project Timeline Revisions Hosting Maintenance

< 2h

Avg. Response

98%

Satisfaction

24/7

Availability

120+

Issues Resolved

Browse Topics

What do you need help with?

Getting Started

New to WEBD? Learn how to kick off your project, share assets, and what to expect.

Billing & Payments

Invoices, payment methods, refund policy, and plan upgrades explained.

Design & Revisions

How revisions work, feedback process, design handoff, and style guides.

Technical & Hosting

Domain setup, hosting, SSL, performance, and CMS management guides.

Project Delivery

Timeline expectations, milestone approvals, handover process and file formats.

Report an Issue

Something broken? Submit a ticket and our team will fix it fast.

Submit ticket →

FAQ

Frequently asked questions

Most projects are delivered within 1–3 weeks depending on complexity. A simple landing page takes about 5–7 days, while a full e-commerce build can take 2–4 weeks. We'll give you a precise timeline during discovery.

All plans include unlimited revisions during the active project phase. Once the project is delivered and signed off, additional changes are billed at our hourly rate or covered by a maintenance plan.

We accept UPI, bank transfers, Razorpay, and international payments via Stripe. We typically require 50% upfront and 50% on delivery. Enterprise clients can arrange custom terms.

Yes! We offer monthly maintenance plans starting from ₹499/month that include hosting, SSL, security updates, backups, and up to 2 hours of content changes per month.

Absolutely. All our sites are built with a user-friendly CMS (like Sanity or WordPress) so you can update content, images, and pages without touching code. We provide a handover walkthrough video too.

Client satisfaction is our top priority. We work iteratively with constant feedback loops so surprises are rare. If you're genuinely unhappy after our revision process, we'll discuss a fair resolution — including partial refunds if warranted.

Knowledge Base

Popular guides

Project Onboarding Guide

Step-by-step walkthrough of how to start a project with WEBD — from brief to kickoff call.

Setting Up Your Domain

How to connect your domain, configure DNS settings, and set up SSL certificates.

Editing Your CMS Content

A beginner-friendly guide to updating pages, images, and blog posts on your new site.

Understanding Your Analytics

How to read your Google Analytics dashboard and track what matters for your business.

Contact Us

Submit a ticket

Can't find the answer? Send us a message and our team will get back to you within a few hours.

+1 601-609-3414

support@webd.tech

Live Chat

Chat with our team

W

WEBD Support

Online — typically replies instantly

W

👋 Hey there! Welcome to WEBD Support. How can I help you today?

Just now

W

You can ask me anything about your project, billing, or technical issues!

Just now

For urgent issues, reach us directly on WhatsApp

✓ Ticket submitted! We'll get back to you soon.